Shipping policy

At TWB Collections, every order is prepared with care and attention to detail. We are committed to providing a seamless shopping experience from checkout to delivery.

Order Processing

Orders are typically processed within 1–3 business days.

During new product launches, promotional events, holidays, or periods of high demand, processing times may be extended. If additional processing time is required, we will do our best to keep you informed.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Packaging

Every order is carefully packaged to ensure it arrives safely and in excellent condition.

Depending on your purchase, your items may arrive in our signature packaging and protective shipping materials designed to elevate your unboxing experience.

Shipping Methods & Delivery Times

United States

  • Standard Shipping: 3–7 Business Days

International Orders

  • Standard Shipping: 6–12 Business Days

  • Express Shipping: 2–5 Business Days

Please note that delivery times are estimates and may vary depending on destination, customs processing, weather conditions, carrier delays, and other factors beyond our control.

Shipping Carriers

We partner with trusted shipping providers, including:

  • USPS

  • UPS

  • FedEx

  • DHL

The carrier used for your order will depend on your location and the most efficient delivery option available.

Tracking Your Order

All orders include tracking.

Once your package has been dispatched, tracking information will be sent to the email address provided at checkout.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

From time to time, TWB Collections may offer free shipping promotions on qualifying orders.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Delivery Issues

Please ensure your shipping address is accurate before placing your order.

TWB Collections is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If your order has not arrived within 14 business days of receiving your shipping confirmation, please contact us at info@twbcollections.com.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, TWB Collections cannot be held responsible for lost or stolen packages.

If you believe your package was delivered incorrectly, please contact the carrier directly or reach out to our support team for assistance.

Refused Shipments

If an international shipment is refused or returned due to unpaid customs duties, taxes, or import fees:

  • Original shipping charges are non-refundable.

  • Return shipping fees and related costs may be deducted from any eligible refund.

Shipping Destinations

We currently ship to customers in:

  • United States

  • Canada

  • Europe

  • Australia

  • Select international destinations worldwide

If your country is unavailable during checkout, please contact us at info@twbcollections.com.

Contact Us

For any shipping-related questions, please contact our Customer Care team:

Email: info@twbcollections.com

Thank you for shopping with TWB Collections.

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