Refund policy
At TWB Collections, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Return Window
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
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Unworn, unused, and in their original condition
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Returned with all original tags and packaging
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Accompanied by proof of purchase or order confirmation
How To Start A Return
To request a return, please email us at info@twbcollections.com and include:
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Your order number
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The item(s) you'd like to return
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The reason for your return
Once your request is reviewed and approved, we'll provide instructions for returning your item.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@twbcollections.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Opened or used fragrances
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Opened or used beauty products
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Personalized or custom-made items
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Gift cards
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Final sale or clearance items
If you're unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different item, size, or product, please return your eligible item and place a new order once your return has been approved.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@twbcollections.com.
Questions?
For any questions regarding returns, refunds, or your order, contact us at:
Thank you for shopping with TWB Collections.
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