Refund policy

At TWB Collections, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

Unworn, unused, and in their original condition
Returned with all original tags and packaging
Accompanied by proof of purchase or order confirmation

How To Start A Return

To request a return, please email us at info@twbcollections.com and include:

Your order number
The item(s) you'd like to return
The reason for your return

Once your request is reviewed and approved, we'll provide instructions for returning your item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@twbcollections.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used fragrances
Opened or used beauty products
Personalized or custom-made items
Gift cards
Final sale or clearance items

If you're unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, size, or product, please return your eligible item and place a new order once your return has been approved.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@twbcollections.com.