Everything you need to know about shopping TWB, from shipping and sizing to fragrance and product care.

Orders & Shipping

How long does shipping take?

We ship eligible U.S. orders using USPS Ground Advantage. Once your order has been processed and dispatched, you’ll receive a shipping confirmation email with tracking information. Delivery times vary by destination and carrier conditions. Estimated delivery dates are not guaranteed.

Do you offer international shipping?

Yes! TWB Collections ships worldwide. International shipping options, rates, and estimated delivery times depend on your destination and the items in your order. Customs duties, import taxes, and other destination-country charges may apply. Fragrance shipments are subject to carrier and destination restrictions, so certain products may not be available for delivery to every country.

How much does shipping cost?

Shipping rates are displayed at checkout based on your delivery address and the items in your cart. You can review available shipping options and costs before placing your order.

How can I track my order?

Once your order ships, you’ll receive a confirmation email containing your tracking number and a link to follow your package. If you haven’t received it, check your spam or junk folder, then contact our support team with your order number.

Returns & Exchanges

What is your return and exchange policy?

We want you to love your TWB purchase. Return and exchange eligibility depends on the item purchased and its condition. Please review our Return & Exchange Policy for the full terms before placing your order.

Sizing & Fit

How do I choose the correct size?

Review the size guide on each clothing product page before ordering. Compare your measurements with the guide and read the product description for fabric, silhouette, and intended-fit details. If you’re between sizes, consider whether you prefer a fitted or relaxed look.

Are TWB products true to size?

Our pieces have different silhouettes, from fitted essentials to relaxed and oversized styles. Fit may vary by design and fabric. Refer to the size guide and fit notes on each product page for the best fit.

Fragrance

How long does TWB fragrance last?

Velure and Noir are Extrait de Parfum fragrances formulated with a 30% fragrance concentration. Longevity varies with skin chemistry, application, environment, and individual perception. Apply to clean, moisturized skin and store away from direct sunlight and excessive heat. No specific wear duration is guaranteed.

What are the fragrance notes in Velure and Noir?

VELURE — Top: lychee, pear, bergamot. Heart: peony, rose, orange blossom. Base: vanilla, cashmere musk, sandalwood.
NOIR — Top: pink pepper, bergamot. Heart: vanilla orchid, jasmine sambac. Base: amber, tonka, musk, sandalwood.

What ingredients are used in TWB fragrances?

For complete ingredient and allergen information, refer to the fragrance packaging or the verified ingredient list on the individual product page. If you have a known sensitivity, review the full ingredient list before use.

Payments

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on your location and the payment services supported by our store. Review your available options before completing your purchase.

Product Care

How should I care for my TWB clothing?

Always follow the care instructions on the garment label. Washing, drying, and ironing requirements vary by fabric and design. Follow product-specific instructions for delicate fabrics or special detailing.

How should I store my TWB fragrance?

Store your fragrance in a cool, dry place away from direct sunlight and excessive heat. Keep the bottle tightly closed when not in use. Avoid spraying into eyes or onto irritated skin; discontinue use if irritation occurs.

How should I care for TWB beauty products?

Follow the directions and storage instructions on each product’s packaging. Keep containers closed, avoid introducing water into the product, and discontinue use if irritation occurs.

Still have a question?

We’re here to help you shop with confidence. If you didn’t find the answer you were looking for, reach out to the TWB Collections team.

For any questions regarding your order, products, shipping, or returns, please contact our Customer Care team:

Email: info@twbcollections.com

We typically respond within 1–2 business days.