General Information
At TWB Collections, every order is prepared with care and intention.
All orders are securely packaged to ensure your items arrive in perfect condition. Where applicable, your pieces will be delivered in our signature packaging to elevate your experience from the moment it arrives.
For select deliveries, a signature may be required upon delivery.
Packaging
Each order is thoughtfully packed to reflect the TWB experience.
Depending on your selection, your items may arrive in:
- Our signature tote packaging
- Protective outer packaging to ensure safe delivery
Every detail is designed to feel intentional, from order to unboxing.
Shipping Carriers
We work with trusted global shipping partners including
FedEx, DHL, UPS, and USPS.
Shipping carriers are selected based on your location and the most efficient delivery method.
Processing Time
- Orders are processed within 1–3 business days
- During new launches or high-demand periods, processing may take up to 7–10 additional business days
You will receive a confirmation email once your order has been shipped.
Shipping Timeline
United States
- Standard Delivery: 3–7 business days
International
- Standard Delivery: 6–12 business days
- Express Delivery: 2–5 business days
Tracking
All orders are shipped with end-to-end tracking.
Tracking details will be sent via email once your order has been dispatched.
Delivery Notes
- Delivery times are estimates and may vary
- Delays caused by shipping carriers or customs are outside of our control
- If your order has not arrived within 14 business days after shipment, please contact us at info@twbcollections.com
Secure Delivery & Liability
Once your order has been delivered and marked as “delivered” by the carrier, TWB Collections is not responsible for lost or stolen packages.
Please ensure your shipping address is correct and that someone is available to receive your package if required.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery option.
We may offer free shipping promotions on qualifying orders.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees determined by your country.
These charges are the responsibility of the customer.
Refused Deliveries
Please do not refuse delivery due to customs fees.
If a shipment is refused or returned due to unpaid duties or taxes:
- Return shipping fees will be deducted from your refund
- Original shipping costs are non-refundable
Regions We Ship To
We currently ship to:
- United States
- Canada
- Europe
- Australia
- Rest of World
Final Note
We are committed to delivering a seamless and elevated experience from checkout to delivery.