Every piece at TWB Collections is created with intention. Due to the nature of our products, we encourage thoughtful purchasing before checkout.
Overview
We want you to love your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original packaging must be included
Non-Returnable Items
Due to hygiene and safety reasons, the following items are final sale:
- Beauty products (including lip oils, glow oils)
- Fragrances (perfumes)
- Sale items
Exchanges
We currently offer exchanges for apparel items only (e.g., tank tops, clothing), subject to availability.
Return Process
To initiate a return or exchange, please email us at:
info@twbcollections.com
Include:
- Your order number
- Reason for return
- Item(s) you wish to return or exchange
Once approved, return instructions will be provided.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos, and we will resolve the issue promptly.
Final Note
TWB Collections reserves the right to refuse returns that do not meet our policy requirements.